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M6L Services: Document Delivery Service (DDS)

Document Delivery Service (DDS)

  Document Delivery Service


What is Document Delivery Service (DSS)? 

The DDS (Document Delivery Service) is a service through which Mohammed VI Library patrons can obtain materials that are not already available. 


What can I order?

Authorized requestors may order a variety of materials, including, but not limited to: 

  • Reports 

  • Journal Articles 

  • Book chapters 

  • Theses 

*Books can be requested through the “Suggest a Purchase” request form. 


How to Request Documents 

  • To request journal articles and other documents through DDS, patrons need to send their requests to: 

*It is vital, before submitting any requests, to verify if desired item is already available at the library. Patrons should check the library's "Search Everything" feature on the homepage to see if the desired item is already available, either in the print collections or online. 

Who is eligible to use this service? 

The DDS can be used by currently enrolled graduate students and AUI faculty, in order to meet their academic and/or instructional needs. 

Can any requested material be obtained? 

While library personnel work diligently to obtain the requested materials, some materials may prove more difficult to get. In these rare circumstances, patrons will be informed in as prompt a manner as possible and all attempts will be made to find adequate substitutes. 

  What are the costs associated with this service? 

DDS is available at no charge to AUI faculty and currently enrolled graduate students. However, for any requests that fall outside the habitual parameters dictated by this service (i.e., voluminous or repeated requests, usually unauthorized patrons, etc.), small fees might be required. In any such instance, the requestor will be duly informed beforehand. 

  What is the expected time for delivery? 

  • Normal turnaround time is one (1) week, often as little as three to five (3-5) days. 

  • Requests that are difficult to fill may take more than three (3) weeks. 

*Patrons will be notified via email when the requested items are available.


In what format will my requests be delivered to me? 

  • The materials requested can be delivered in PDF format. Adobe Acrobat 4.0 or higher will be required to view the items. 

  • Copied materials may also be picked up in the library or be sent directly to the faculty’s office. 


Are all requests accepted? 

  • Since this service is conducted almost entirely free of charge, some limitations may apply. Requests deemed injurious to the library, its representatives, or the university will be refused. Furthermore, content deemed inappropriate is subject to review, and may also be refused on these grounds.  

*Requestors currently barred from library privileges, be it for unpaid fines, breach of policy, or otherwise, are likewise prohibited from making requests until the aforementioned restrictions have been lifted. 

Are these requests mine alone, or shared to the community at large? 

As the service is offered to the university community, almost entirely free of charge, the Mohammed VI Library reserves the right to retain a copy of any document ordered for its own use. Items ordered will be added to the growing resources available to patrons, both further to enrich the current collection, and avoid identical requests of the same item in the future. 

Is there a limit to how much I may order? 

  • The library may accept only five (5) separate requests per semester for each respective requestor. For any requests exceeding that limit, or for those that are particularly voluminous in size, review may be necessitated, and amendments may be applied to the policies listed above. 

*Mohammed VI Library reserves the right to alter any of the above at its discretion considering particular or extenuating circumstances.